Our general sales conditions
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DISCOUNTS FOR PURCHASES MADE OVER THE INTERNET
Certain products in our catalog may be subject to a so-called “Online sale” discount that can be activated by the customer. This discount is justified by the fact that when you buy a machine in our store, the price includes several services. This is particularly the case when selling machines in a shop , as you will receive customer service. In fact, the customer benefits from advice to choose the best machine, and is offered a free demonstration lesson in the shop after purchase which comes with advice on use and recommendations from specialists.
By ordering online, you do not benefit from this complete service. This is why Naver Couture has chosen to introduce this reduction.
This offer does not change the duration of the warranty, nor the ability to come to the store in the event of a problem with your purchase.
So go ahead and take advantage of our exclusive offers on our site.
RETURN AND RETURN OF GOODS
RIGHT OF RETURN TO NAVER COUTURE UP TO 7 DAYS AFTER RECEIPT OF THE GOODS
Please note that the following provisions only apply to the purchase of items on Navercouture.com
For any purchase of an item on www.navercouture.com, Naver Couture grants an optional right of return valid for a total of 7 days. In accordance with this, you can withdraw from the contract by returning the goods to us within 7 days of receipt (the period begins on the day after receipt of the goods). The timely submission is sufficient to meet the deadline. The conditions for exercising the right of return are, however, that you have unpacked the goods only for the purpose of verifying the conformity of the order, as would be possible in a real store, and that you return the goods complete and undamaged. . We also ask you to return the goods to us in their original packaging.
Please send the goods to:
23, ch du jura
DELIVERY AND TRANSPORT OF PACKAGES
Packages are generally shipped after receipt of your payment.
3 to 10 working days
The standard shipping method by post or DHL
Shipping costs include packaging, handling and postage. We advise you to group your purchases into a single order. We cannot group two separate orders and you will have to pay the shipping costs for each of them.
Packages are insured against damage.
The refund is always made to the bank account for which you provided the details to Naver Couture. Please ensure that you have access to this account, Naver Couture assumes no responsibility for this.
The cases of return under warranty must be made in the original box.
Elna sewing machine warranty: 5 years
Naver couture is committed to:
Scrupulously respect all information reaching it in connection with the performance of its services with the client.
Protect all Information with utmost care.
Do not use or allow to use for the benefit of third parties any information transmitted by the customer.
Naver Couture refrains from all transmissions or communications, which could harm the protection of information and the image of the customer and his company.
The legal guarantees concerning the products sold on the Naver Couture site are linked to the factory guarantees of the importers of each brand represented.
In case of return, the machines must be returned in their original package.
Naver Couture is not responsible for the content of sites accessible through banner ads that may be displayed or any other external content provided directly or indirectly by other websites.
The content of the Naver couture website as well as the information and texts are protected by the Swiss law on copyright and neighbouring rights (LDA) of October 9, 1992.
Their extraction, use and reproduction are exclusively reserved for strictly personal, non-collective use.